Tondo support
Contact Tondo support for help with your account, live streaming, purchases, payouts, moderation, and general app issues.
1. How to contact support
Send support requests to [email protected]. Include your app account email or phone number, device type, app version, and a short description of the issue so the team can respond faster.
2. What support can help with
- account access, login, and profile issues;
- stream playback, stream unlock, and live room access problems;
- wallet, purchase, payout, and payment-related questions;
- reporting abuse, impersonation, scams, or harmful content;
- technical issues such as crashes, failed uploads, or notifications.
3. Before you contact us
For faster troubleshooting, please try the following first:
- update Tondo to the latest version available for your device;
- switch between Wi-Fi and mobile data to test connectivity;
- restart the app and sign in again if the issue persists;
- capture a screenshot or screen recording if the problem is visible.
4. Safety and urgent reports
If you need to report child safety concerns, exploitation, harassment, impersonation, or other serious abuse, contact [email protected] and review our CSAE Standards page for the platform's public enforcement standards.