This Privacy Policy explains how Tondo collects, uses, shares, and protects information when you use the Tondo mobile app, live streaming features, messaging tools, and related support services.
1. Information we collect
Tondo may collect the following categories of information:
- account details such as your email address, phone number, and profile information;
- content you create or share, including profile images, messages, comments, and livestream metadata;
- transaction and payout records where paid features or creator earnings are involved;
- device, usage, and diagnostic data such as app events, crash data, and performance information;
- notification and permission settings for features such as camera, microphone, and alerts.
2. How we use information
We use collected information to:
- create and manage your account and profile;
- operate livestreams, chat, notifications, search, and creator discovery features;
- process purchases, payouts, security checks, and anti-fraud controls;
- improve app performance, reliability, moderation, and customer support;
- enforce platform rules, safety requirements, and legal obligations.
3. How information may be shared
Tondo may share information with service providers and infrastructure partners that help operate the app, including hosting, authentication, notifications, analytics, payment, moderation, and customer support providers. We may also disclose information where required by law, to investigate abuse or fraud, or to protect users, creators, and the platform.
4. Content visibility
Information that you publish within the app, such as your profile, livestream details, comments, or chat interactions, may be visible to other users based on the product feature you are using and the settings of the relevant room or conversation.
5. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain records, handle disputes, enforce policies, comply with legal obligations, and protect the integrity of the platform. Retention periods may vary depending on the type of data and how it is used.
6. Security
Tondo uses administrative, technical, and operational measures intended to protect user information. However, no system can guarantee complete security, and users should also take care to protect their own account credentials and devices.
7. Your choices
You may update parts of your profile information inside the app. Device permissions such as camera, microphone, and notifications can also be managed through your device settings. Where available, you may contact us for help with account access, support requests, or account deletion.
8. Children and safety
Tondo does not permit exploitation, grooming, or sexual abuse involving minors. For more detail, review our CSAE Standards. If you need to report urgent safety concerns, contact [email protected].
9. Changes to this policy
We may update this policy from time to time. When changes become effective, the updated version will be published on this page with a new effective date.
10. Contact
Questions about this Privacy Policy can be sent to [email protected].